Refund policy

We want Nape to feel good. If it does not, you have 30 days from the day it arrives to send it back.

Returns

To be eligible, the item must be unused, in its original condition and in the packaging it came in. Email us at hello@unknot.health with your order number and we will send you the return address and a prepaid label if the item arrived damaged or wrong. Returns for any other reason are welcome too; in that case you cover the return postage.

Please do not send anything back before you email us. Packages sent without a return email cannot be matched to an order.

Damaged or wrong items

Inspect your order when it arrives. If it is damaged, defective or not what you ordered, email us within 7 days with a photo and we will replace it or refund it, your choice, at no cost to you.

Refunds

Once the return reaches us we will inspect it and email you. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few more days to post it. If more than 15 business days have passed since your refund was approved, email hello@unknot.health.

Exchanges

The fastest way to get a replacement is to return the item you have and place a new order once the return is accepted.

Questions

Email hello@unknot.health. A real person answers, usually within one business day.